Application Support and Helpdesk professional with 10+ years of experience supporting internal users
across SaaS, fintech, healthcare, and e-commerce environments. Proven ability to troubleshoot
enterprise applications, manage global helpdesk queues, and resolve complex system, access, and
workflow issues. Known for identifying recurring problems, improving documentation, and partnering
with Product, Engineering, and Operations teams to prevent future incidents. Experienced working US
hours and supporting globally distributed teams, with a strong interest in leveraging AI tools to
improve support efficiency
