My first BPO role was with Ubiquity, where you
worked for 3 years and 4 months. I began as a
Dispute Intake Analyst, managing customer calls and
handling multiple card accounts while meeting
various KPIs. My strong performance led to a
promotion to Team Lead under the Banking
Operations program, where I oversaw shared
programs and supported tea-----------mbers in achieving
organizational goals.
After leaving Ubiquity, I joined Service First, where I
developed skills in sales negotiation and policy
provision. Following that, at Concentrix, I handled
customer hotel booking reservations and complaints.
At iQor, my role began as a Technical and Customer
Service Representative, focusing on sales and
technical support. I later transitioned to an Airline
account, where I managed flight detail changes and
addressed customer complaints.
Recent, I work at VISAYA KPO in a healthcare
account, performing outbound calls to hospitals,
clinics, and doctors' offices to retrieve patient
medical records.
