Hi! I’m Julie Anne Barrientos, an experienced IT Support professional and Virtual Assistant with over 10 years of experience in technical support, customer service, troubleshooting, documentation, and remote operations.
My background is primarily in IT and Service Desk support, where I supported restaurant/POS technology environments and assisted users through phone, email, and chat. This experience developed my ability to troubleshoot problems, communicate clearly with customers, manage multiple requests, maintain accurate documentation, and work independently in a remote environment.
I’m now combining my technical background with Virtual Assistance, website management, CRM systems, administrative support, and AI-powered tools.
💻 IT & Technical Support
I can assist with:
* Technical troubleshooting and remote user support* POS and restaurant technology support* Windows 10/11 troubleshooting* Microsoft 365* ServiceNow and ticket management* Basic Active Directory and user-access support* Password resets and account troubleshooting* TCP/IP and DHCP fundamentals* Network and connectivity troubleshooting* Printer and peripheral troubleshooting* Email and Microsoft Teams support* SharePoint* Incident documentation and escalation* Knowledge-base articles and technical documentation* Customer support via email, chat and phone
💼 Virtual & Administrative Assistance
I can also support businesses with:
* Email and inbox management* Data entry and database maintenance* CRM data entry and cleanup* Online research* Spreadsheet management* File and document organization* Calendar and task management* Customer enquiries and follow-ups* Creating SOPs, checklists and documentation* Task tracking and project coordination* Data verification and quality checking* Canva designs and basic content creation
🌐 Website & Digital Skills
I have hands-on experience creating websites using AI-powered website-building platforms and can assist with:
* Website creation and updates* Uploading and updating content* Images, links, forms and page information* Website quality checks* Checking broken links and outdated information* Basic website maintenance* AI-assisted website development
I’m also continuously expanding my knowledge of WordPress, Elementor, CRM systems and workflow automation.
🤖 AI, Productivity & Business Tools
Some of the platforms and tools I work with include:
ChatGPT • Rocket.new • Canva • Notion • Asana • Microsoft 365 • Excel • Word • Outlook • Teams • SharePoint • ServiceNow • GoHighLevel • CRM systems
I’m particularly interested in using AI and automation to make administrative and business processes faster and more efficient.
⭐ What I Bring to Your Business
I’m detail-oriented, organized, technically confident and comfortable learning unfamiliar software. Having spent more than a decade troubleshooting technical issues, I’ve developed a strong problem-solving mindset—I don’t simply complete a task; I try to understand the process behind it and look for opportunities to improve it.
I can be your Virtual Assistant who understands technology, or your IT Support professional who can also handle administrative, website, CRM and customer-support responsibilities.
If you’re looking for someone reliable, adaptable and comfortable working with both people and technology, I’d be happy to support your team.
🌐 Portfolio:-----------
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