Results-driven IT Helpdesk Analyst with 10+ years of experience supporting enterprise environments, POS systems, cloud applications, and end-user technologies in high-volume, mission-critical operations.
I specialize in diagnosing and resolving hardware, software, server, network, and POS-related issues, ensuring business continuity for large-scale organizations. I’ve supported thousands of end-users and restaurant systems, consistently meeting SLAs while maintaining high customer satisfaction.
