Senior customer service specialist with almost 11 years of experience both in BPO company based, and freelancing. Expert when it comes to providing world-class customer service to customers/clients. As a frontline in the business, we help our clients to identify common mistakes when it comes to products, processes, and approaches to buyers.
I was hired as a customer representative to a BPO company here in our country last 2013, Offsourcing Phils Inc. I resigned last November 2016 to follow what my heart wants to do. My journey as a virtual assistant started way back in 2016. I do inbound calls, chats, and emails. I want to work from home and be with my son and family. I became a customer service representative and a virtual assistant that does the designing for my clients for Shopify and takes good care of the business.
Tools that I used before: Zoho mail, Aliexpress/Alibaba, Amazon, Shopify, Shopify App, Dropified, Lastpass, Zendesk, Slack, Referral Candy, ShipStation, Zopim, ReCharge, Intercom, WordPress, Trello, Mailchimp, Meldium, Tumblr, Gorgias, Gladly, Helpscout, Porcupine, Outlook 360, Transparent, General Billing, and Google. I am a fast learner and teachable, too. So learning a new tool won't be a problem at all.
Verified
