Hi, my name is Charn!
With over 12 years of experience in BPO, customer service, finance, and banking, I've held diverse roles including Collection Receivable Management agent, cross-skilled agent, Consultant at PayPal UK, collection agent, and senior quality analyst at Wells Fargo. Proficient in quality assurance, audit, banking systems, analytics, and call QA, with skills in leadership, coaching, and communication.
In my over 9 years as a quality analyst, I have diligently monitored calls, audited dashboards, assessed risks, and generated comprehensive reports for managers. Facilitating calibration sessions and overseeing various fields such as Sales, Bank Collections, Financials, and Legal Firms, I've also spearheaded projects including settlements and procedural development while leading small teams at the Analyst level 3. With a meticulous eye for detail and strong project management skills, I excel in adhering to timelines and schedules and have additionally supported managers by handling their administrative tasks. Moreover, my expertise extends to evaluating diverse collection businesses within the banking sector, encompassing credit cards, personal loans, savings/checking accounts, direct auto, student loans, bankruptcy, and legal collections.
I have been serving as an Airbnb co-host for over a year, managing short-term, mid-term, and long-term property rentals. My responsibilities include handling check-ins and check-outs, coordinating with cleaning services, furnishing newly acquired rental units, managing bookkeeping and receipts, handling inquiries on platforms such as Airbnb, Marketplace, and Kijiji, creating and managing lease agreements and addendums, coordinating internet and electricity services, ordering supplies and furniture, developing standard operating procedures (SOPs), checklists, floor plans, and parking details, creating Airbnb listings, and vetting tenants online. Additionally, I undertake various administrative tasks within my scope.
Tools I commonly use in property management, quality assurance, and virtual assistant roles include:
**Property Management: Airbnb, Kijiji, Marketplace, VRBO, -----------, -----------, Marketplace, Docusign, Signority, August App, Roommates, Nesthost, Dropbox, Google Drive
**Quality Assurance: NICE, Verint, Ringba, Consent Dialer, CallRail, LawRank, Scorebuddy, Playvox, Consent Dialer, Contact Consent,
**Task Management: Asana, ClickUp, HubSpot, Trello, -----------, GHL
**Communication Channels: Slack, WhatsApp Messaging, Skype
**Calls: Vonage, RingCentral
Verified
