Healthcare & eCommerce Support Specialist | Email, Ticket & Customer Service Expert

Are you overwhelmed with customer emails, patient inquiries, support tickets, or order concerns?

I help healthcare providers and eCommerce businesses deliver fast, professional, and organized customer support that improves client satisfaction and keeps operations running smoothly.

With experience in healthcare administration and online customer service, I specialize in high-volume email and ticket support while maintaining accuracy, professionalism, and efficient communication. I understand the importance of HIPAA-conscious communication, attention to detail, and providing a positive customer experience.

Here’s how I can support your business:

• Patient communication and administrative support
• Insurance verification and appointment coordination
• eCommerce customer support (order tracking, refunds, product inquiries, and dispute resolution)
• Email and ticket management
• Data entry and documentation
• Technical troubleshooting and customer assistance
• CRM and helpdesk management

Tools I’m experienced with:
Salesforce, Zendesk, Gorgias, Shopify, Slack, Google Workspace, and other customer support platforms.

I’m known for being detail-oriented, reliable, proactive, and easy to work with. I can work independently, handle sensitive information professionally, and provide responsive support in fast-paced environments.

If you’re looking for a dependable support specialist who can help improve customer experience and reduce your workload, I’d love to be part of your team. Let’s connect!