I've been an Ecommerce VA for more than 4 years. Listed below are my previous experience and task:
• Product Research (Online and Wholesale Arbitrage)
• Creation of listing for client's platform (Amazon, eBay, and Shopify)
• Amazon Seller Central account management (filing cases for shipment with discrepancy. Safe-T Claims, A-to-Z guarantee, reimbursements)
• Ensuring customer satisfaction by answering buyer messages/ chats on client's platforms (Shopify, eBay, and Amazon)
• Issue refunds and file claims to couriers for lost and damaged parcel
• Order fulfillment
• Coordination with suppliers regarding orders and settling payments
• Finding potential suppliers
Here is the list of the tools I used:
• Slack • Skype • Zoom • GSuite (including sheets, docs, and slides) • Buy Bot Pro • Seller AMP • Microsoft Office • Canva • Keepa • Seller Scout • Replyco • Loom
