I’m an experienced E-commerce Customer Support Specialist with years of experience in customer service and online store operations. I have supported dropshipping and Shopify stores by handling high volumes of customer inquiries while maintaining fast response times and strong customer satisfaction.
My expertise includes:
• Order processing and fulfillment
• Refunds, returns, and chargeback handling
• Shipment tracking and delivery follow-ups
• Email and live chat support (Zendesk & Freshdesk)
• Supplier and vendor coordination
• Handling escalations professionally and calmly
I am detail-oriented, reliable, and proactive. I understand how important customer experience is for eCommerce businesses, and I focus on resolving issues efficiently while protecting the brand’s reputation.
I am comfortable working independently, adapting to different time zones (including CET), and maintaining organized workflows.
If you’re looking for someone who can reduce response time, improve customer satisfaction, and support your store operations smoothly — I’m ready to help.
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