Hi, I’m ----------- ----------- -----------, an IT Support Specialist with over 5years of experience delivering technical support to global clients across diverse industries. I specialize in diagnosing and resolving software, hardware, and network issues to ensure seamless system operations.
My background includes system administration, endpoint security, Azure AD, and network management. I am passionate about providing efficient IT solutions and excellent customer service. I hold a degree in Information Technology and bring strong experience with Microsoft 365 Administration, Windows Server, and leading ticketing systems.
I am now seeking a new opportunity where I can apply my skills, contribute to organizational success, and continue growing in the IT field.
Key Skills
Microsoft 365 Administration (Exchange, Teams, SharePoint, OneDrive)
Azure Active Directory Management (Microsoft ENTRA ID)
Windows Server Administration
Ticketing Systems (Connectwise, Freshservice, Zendesk, Jira)
Remote Monitoring and Management (RMM) Datto , Connectwise
Networking Troubleshooting (Routing & Switching)
>Email and Domain Migration
Onboarding/Offboarding Users
Endpoint Device Setup and Configuration
Microsoft Licensing Management
Google Workspace Administration
AWS Administration
Tools & Platforms
ConnectWise / LabTech
Datto/Autotask
Splashtop
CrowdStrike, Bitdefender, Sophos
Zendesk, Freshservice, ManageEngine
Salesforce, Genesys, Citrix
Verified
