Need a reliable Customer Support & Operations Specialist who can handle complex issues, reduce workload, and improve customer experience?
With 9+ years of experience in SaaS and travel tech, I’ve supported global companies like Canva and Hopper, managing high-volume support, escalations, and operational workflows while maintaining strong customer satisfaction.
What I can help with:
Customer support (email, chat, social) | Escalations, refunds & disputes | Billing & account issues | Admin & operations support | Process improvement
Experience highlights:
Handled 200+ escalations (legal, regulatory, public platforms) | Maintained strict SLA & quality standards | 100% accuracy in refunds and ticketing | Led remote teams and ensured KPI adherence
Tools: Zendesk, Intercom, Kustomer, Sabre, Amadeus, Google Workspace, Airtable, Trello, Slack, Canva, AI tools, Gorgias
I'm available for full-time or part-time work. Let’s connect!
