Overwhelmed with operations? I’ve got it covered.
A+ 10 years eCommerce Experience
Sales | Operations | Customer Service
Dropshipping PRO | Shopify | Amazon | Walmart | eBay
Swamped with the details?
Whether it’s managing projects, keeping your store organized, or handling orders and customers, I make your life easier. I keep your operations running smoothly so you can focus on growing your business and scaling with confidence.
E-Commerce Store Management
I will help you manage backend operations so nothing falls through the cracks.
Order processing & fulfillment coordination
Product listing creation
-Inventory monitoring & restocking coordination
-Refunds, returns, and dispute management
-Subscription management (Recharge, recurring orders)
-Shopify backend management
-Tracking shipments & resolving delivery issues
-Basic sales reporting
Administrative Support
I will streamline processes and keep your business organized behind the scenes.
-Email & inbox management
-Calendar & scheduling coordination
-Data entry & CRM updates
-File organization & documentation
-SOP creation & process documentation
-Research tasks
-Internal team coordination
-Managing support platforms
Customer Service Management
I will protect your brand reputation and turn frustrated customers into loyal ones.
-Handling customer inquiries (email/chat)
-Resolving delivery delays & order issues
-Managing refunds & chargebacks
-Writing empathetic, professional responses
-Managing disputes (PayPal, Stripe, Shopify)
-Tracking customer satisfaction
-Processing subscription cancellations & modifications
-Upselling & retention messaging
Order Fulfillment
I will make sure every order is processed accurately and delivered on time, so your customers stay happy and loyal.
-Processing orders across all marketplaces (Shopify, Amazon, Walmart, eBay, Etsy)
-Coordinating fulfillment with suppliers, warehouses, or 3PL partners
-Tracking shipments & resolving delivery issues
-Managing returns, refunds, and replacement orders
Inventory Management
I will keep your inventory accurate and optimized so stock levels are never a problem and your store can scale efficiently.
-Monitoring stock levels and updating inventory across all marketplaces
-Restocking coordination & low-stock alerts
-Automating inventory and pricing updates where possible
-Managing backorders, oversells, and stock discrepancies
-Basic inventory reporting & performance tracking
-Coordinating with suppliers or warehouses
Basic Bookkeeping
I will help you keep clean records so you always know where your money is going.
-Recording daily transactions
-Reconciling payments
-Invoice tracking
-Expense monitoring
-Preparing financial summaries
-Organizing receipts & financial documents
-Basic profit & loss tracking
Hey, I get it…
Running an eCommerce store is no small feat.
From juggling orders, customer inquiries, and inventory to keeping your operations organized, things can get overwhelming fast.
That’s where I come in — I will make sure to handle the messy behind-the-scenes work so your store runs smoothly while you focus on growth and the big decisions.
Ready to streamline your store? Message me, and I’ll take care of the backend.
Talk soon,
Genevieve
