I’m ----------- ----------- -----------, a dedicated professional with a strong background in customer service, data analysis, and real- performance monitoring. I thrive in fast-paced environments where I can apply my analytical and communication skills to solve time problems, optimize workflows, and deliver excellent client experiences.
With hands-on experience in collections management, customer support, and real-time data analytics, I’ve developed my skills in using CRM and analytical tools such as Excel (XLOOKUP/VLOOKUP, Pivot Tables, IF functions), data visualization platforms, and workforce management systems.
I’m passionate about leveraging data-driven insights to improve service delivery and operational efficiency while maintaining a strong commitment to ethical and customer-focused practices.
???? Core Skills
* Customer Service & Communication* Real-Time Data Analysis* Forecasting & Reporting* Problem Solving & Time Management* Data Cleaning & Manipulation* Excel & Analytical Tools
???? Career Highlights
Sutherland Global Services – LegazpiReal-Time Analyst | 2025–Present*
* Monitor and interpret data to identify trends and performance opportunities.* Analyze service metrics to meet SLAs and enhance efficiency.* Communicate insights to stakeholders through clear and actionable reports.
*Chat & Guarantee Support | 2023–2024
*Enhanced Vrbo listings and increased bookings by 30%.* Managed cancellations, refunds, and reimbursements with accuracy and empathy.
Bill Gosling Outsourcing – McKinley BGC*Collections Agent | 2022–2023
* Managed delinquent accounts and ensured compliance with financial regulations.* Utilized CRM tools to track payments and resolve customer concerns.
