Customer Operations Specialist with over 3 years of experience supporting Australian and U.S.-based businesses across customer service, administrative operations, and lead management. Experienced in managing customer communications, appointment scheduling, CRM administration, booking coordination, customer retention, and outbound follow-up in fast-paced service environments.
Core Skills & Tools:
Customer Support • Customer Operations • Lead Qualification • Appointment Scheduling • Booking Coordination • CRM Management • Customer Retention • Salesforce • BookingKoala • Clean Genie • Navitaire New Skies • Google Workspace • Microsoft Office • Meta Business Suite • Canva • Adobe Photoshop • CapCut
Highlights:
- Maintained excellent QA scores and achieved zero revenue-impacting errors while supporting Australian hotel and airline reservations.
- Consistently exceeded daily call and verification targets for a B2B SaaS fraud prevention client.
- Managed customer inquiries, prepared service quotes, coordinated schedules, followed up with leads, and supported recurring service growth for a U.S.-based residential cleaning company.
Recognized for clear communication (EF SET C2 English Proficiency), attention to detail, adaptability, and taking ownership of tasks. Typing speed: 83 WPM.
