-Assesses class and individual agent level performance; reports evaluation information
-Demonstrates patience with all types of learners
-Participates in client interaction (includes effective curriculum feedback and client visits) Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community Performs other related duties and assignments as required and as assigned by supervisor or manager.
-Conducts Up Training to production agents (customer service skills, handling difficult customers and etc.).
-Ensures quick resolution for agents who are having long calls.
-Conducts coaching and monitor agent’s performance for better improvement.
-Can work with people on different levels.
-Has excellent English Communication skills and Average skill in using Microsoft Word, Excel, and PowerPoint.
-Nesting Supervisor for fresh graduates from training in transition to operations.
-Conducts one-on-one coaching for performance improvement
-Licensed nurse
