Healthcare Virtual Assistant | Practice Management | Medical Administration

I’m a reliable and detail-oriented Healthcare Virtual Assistant with hands-on experience supporting an Australian healthcare practice with day-to-day administration, patient communication, appointment scheduling, recalls, WorkCover, NDIS and DVA administration, medical correspondence, and patient record management.

I’m experienced in managing appointments and follow-ups, communicating with patients and healthcare providers, coordinating administrative requirements, maintaining accurate records, and ensuring tasks are followed through from start to finish.

I’m also comfortable working independently and learning new systems and processes quickly. I have experience using Cliniko, Asana, Slack, and other digital tools to manage workflows, documentation, and communication.

What I can help with:
• Healthcare and medical administration
• Appointment scheduling and diary management
• Patient recalls and follow-ups
• Patient SMS, email and phone communication
• WorkCover administration and insurer follow-ups
• NDIS and DVA administration
• Medical correspondence and documentation
• Patient file and records management
• Data entry and administrative support
• Task and workflow coordination
• Process improvement and SOP development

I take pride in being organised, dependable, proactive, and easy to work with. I don’t simply complete assigned tasks—I also look for ways to make processes more organised and efficient.

If you’re looking for a VA who can take ownership of administrative tasks, communicate professionally, and provide reliable support with minimal supervision, I’d be happy to help.