My relevant experience includes the following highlights:• Attend to requests, resolve complaints, provide appropriate solutions and ensure resolution within a given timeframe through EMAIL, CHAT and CALL.• Handling inbound and outbound calls to and from customers, listening to their needs or issues, and providing a helpful solution to their concerns.• Identifying customers’ needs, clarifying information, researching every issue, and providing solutions• Responding to customer’s accounts, billing inquiries, adjustments, requests for service, and other issues• Open and maintain customer accounts and information• Document all call information according to standard operating procedures• Lead Generation• Cold calling• B2B Appointment Setter• Translating English documents to Spanish and vice versa• Translator on a meeting with Boss and clients.• Building a long-term relationship with the client• Outbound Telemarketing
Verified
