Expert in digital marketing and lead generation with 23 years of experience in digital marketing; adept in planning and executing business strategies; master in developing new market channels and building strong relationships with external and internal stakeholders. Motivated team player who consistently aims to push revenue expectations and exceeds goals. Skilled in motivating staff to maximize productivity and control costs. Proficient, with a strong track record of managing programs and building client relationships in B2B environments. Excellent ability to understand client business drivers and objectives. Experienced digital strategist with proven capability in achieving marketing effectiveness, operational efficiency, and revenue targets.
With twenty three years of work experience in the contact center industry and outsourcing, twenty years’ management level, sixteen years of combined experience in sales and online marketing. My background includes Strategy & Business Development, Business Operations, Online Marketing, Sales & Lead Generation, Client Services, and functions within contact center operations. Possess leadership with the ability to influence as well as manage cross-functional teams. Strong work ethic; enthusiastic & build consensus easily; strong time management and multitasking skills. Expert in root-cause analysis & online marketing techniques. Able to handle changes in business requirements and able to set priorities across multiple projects. Proven interpersonal and communication skills, both written and oral.
