A dedicated professional with over 6 years of customer service experience in fast-paced and high-volume work environments. Able to provide technical support through chat, inbound calls, and email. Knowledgeable about drop shipping operations, including order entry, order fulfillment, order tracking, content moderation, and billing. Capable of using multiple computer tools at the same time, including CRM, ticketing software, softphone, chat box, etc. I am also eager to be challenged in order to grow and expand on the skillset I have gained through my experience in working with different types of people.
I have a BBA in Marketing from the University of St. La Salle, where I learned the fundamentals of marketing strategies, consumer behavior, and market research. I also have an EF SET English Certificate with a C1 Advanced level, demonstrating my English communication proficiency. I am knowledgeable about drop shipping operations, including order entry, order fulfillment, order tracking, and billing. I am eager to be challenged, grow, and expand my skill set, as well as contribute to the success of CURATED and its customers.
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