Customer Support, Customer Experience, and Operations professional with 10+ years ofexperience supporting customers, merchants, and business partners across fintech, SaaS, e-commerce, and BPO environments. Proven track record in customer support operations, escalation management, quality assurance, customer onboarding, CRM administration, and process improvement. Experienced in managing high-volume support queues, improving service delivery, reducing operational inefficiencies, and collaborating with cross-functional teams to enhance customer satisfaction. Background also includes sales and account management, helping clients adopt solutions and grow their businesses, as well as executive administrative and operations support across multiple industries. Proficient in Zendesk, Salesforce, NetSuite, Xero, -----------, and Google Workspace.
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