I have a strong background in customer service, operations, and property management, with experience supporting U.S.-based companies across both BPO and freelance roles.
Most recently, I worked as a Property Manager handling tenant communication, maintenance coordination, rent tracking, and collections management. I also created structured tracking systems to improve workflow efficiency and ensure timely follow-ups on delinquent accounts and rent assistance cases.
Prior to this, I worked as a Customer Support Specialist handling inbound and outbound calls, email, chat, and administrative tasks using tools like Zendesk, CRMs, and VoIP systems. I managed scheduling, customer issues, and high-volume support while maintaining accuracy and professionalism.
My early career in BPO further strengthened my skills in communication, data entry, time management, and handling fast-paced customer service environments.
I am adaptable, detail-oriented, and reliable, with a strong ability to manage multiple systems and responsibilities while ensuring a smooth and positive customer experience.
