If you are looking for a detail-oriented, organized, and have a good time management skills assistant or agent, I am here to fulfill them for you. I am a computer-literate, hardworking, and flexible type of person. I can multitask and have a desire to learn new skills. Here are some of the things I have achieved for being a customer support/virtual assistant:
• Answers at least 100 emails/tickets per day and provided an excellent quality customer service by patiently communicating with customers/clients with empathy.
• Maintained a positive attitude at all times in a fast-paced environment.
• Provided email support for 100+ customer/supplier accounts across the US.
• Has handled email management and appointment setting for 3 clients.
• Acknowledged as one of the top performers for the month of March.
• No attendance issue.
• Received a positive feedback rating of 92?sed on customer satisfaction surveys.
• Maintained in-depth knowledge of the services.
I also have experience in utilizing CRM systems and maintaining client communication through email, primarily using Gmail. Additionally, I am proficient in Adobe Acrobat for handling PDF files and have extensive experience with Google Workspace tools.
