I have been working in the Customer Service industry for more than 10 years. I have handled Calls, Chats, and Emails and that makes me a competitive candidate for any role.
As a dedicated and professional Customer Service Representative, I thrive on providing exceptional support and assistance to clients. With a background in administrative tasks and a passion for helping others, I am committed to delivering high-quality service and ensuring client satisfaction. I have exceptional verbal and written communication skills, allowing me to effectively interact with customers in a conversational way.
I was also a Quality Supervisor. As s Quality Supervisor, I was responsible for ensuring that products or services meet established quality standards. I monitor the quality control process and inspect products or services at various stages of production to identify any defects, opportunities from specifications, or non-compliance with regulations.
Before I was promoted to Quality Supervisor, I was also a Quality Analyst and Subject Matter Expert. As an SME, I was relied upon to provide guidance, advice, and solutions related to their area of expertise. I helped newbies in taking calls, I did coaching and feedbacks, and helped them with their communication skills and how to properly follow the call flow.
My work experiences are as follows:
Project Manager
Quality Supervisor
Quality Analyst
Technical Support Representative at Net10 and Tracfone
Technical Support Representative at Sprint
Technical Support Representative at AT&T and DirecTV
Customer Service Representative at Doordash
Subject Matter Expert at AT&T
Subject Matter Expert at Doordash
