Results-driven technology professional with 21 years of combined expertise in software development andtechnical support, specializing in SaaS platforms, system integrations, and API troubleshooting. Now am-plified by hands-on proficiency with AI tools including ChatGPT and Claude to accelerate troubleshooting,automate documentation, optimize SQL workflows, and elevate client communication. Proven trackrecord of managing escalations, delivering outstanding technical support, and driving collaboration acrosstechnical and non-technical teams in remote, fast-paced environments.
