I specialize in E-commerce Customer Support, Shopify Operations, and Workflow Automation. I help online stores run smoothly by managing customer communication, store operations, and automation systems that reduce manual work and improve response time.
I work across support platforms, CRM tools, and automation systems — not just basic VA tasks — and can handle responsibilities independently with strong attention to detail.
E-commerce Support Experience:
• Email and ticket support handling
• Order issues, tracking follow-ups, refunds, and disputes
• Customer communication and satisfaction handling
• Trustpilot and review monitoring
• Multi-channel support inbox management
Shopify Operations:
• Order processing and fulfillment tracking
• Product and inventory updates
• Store backend support
• Warehouse coordination (including China suppliers)
• Shipping and customs documentation
• Stock and tracking monitoring
Automation & Systems:
• ----------- workflow automation
• CRM and pipeline automation
• Email sequence setup (MailerLite)
• Support system setup and optimization (Re:amaze)
• Process improvement and task automation
Tools I Use:
Shopify, Re:amaze, -----------, MailerLite, Pipedrive, Google Sheets, Trello, Slack, Canva, WordPress, -----------
I am reliable, detail-oriented, and proactive in improving workflows and customer experience. I can work independently and adapt quickly to new systems and processes.
I’m ready to support growing e-commerce businesses that need dependable operations and customer support.
