Logistics Operations Specialist | Fraud & Dispute Expert | Sales Specialist
I am a high-caliber professional with a unique blend of JPMorgan Chase enterprise experience and specialized training in the US Freight Brokerage industry. I combine the analytical precision of a Financial Fraud Investigator with rigorous mastery of LTL, Volume LTL, and FTL operations. My goal is to provide freight brokers with 100% accuracy in quoting, carrier vetting, and shipment tracking while leveraging advanced AI tools to optimize workflow efficiency.
Logistics & Freight Technical Mastery
Freight Modes: Expert in LTL (Less Than Truckload) and Volume LTL (Density/Linear feet pricing).
Equipment Knowledge: Proficient in matching loads for Dry Van, Reefer, Flatbed, and Step Deck.
Operational Documentation: Expert in generating BOL (Bill of Lading), labels, and retrieving POD (Proof of Delivery).
Carrier Management: Trained in quoting and booking via major portals: ESTES, FedEx, ArcBest, Old Dominion, AAA Cooper and TForce.
Track & Trace: Meticulous monitoring of PU and PRO Numbers with proactive status updates (Pickup, In Transit, Delivered).
NMFC Compliance: Skilled in National Motor Freight Classification to prevent carrier re-bills.
Corporate Experience: JPMorgan Chase & Sutherland
Risk & Compliance: 8 years at JPMorgan Chase managing high-stakes fraud investigations, AML/KYC compliance, and Visa/Mastercard arbitration.
International Sales: 4 years at Sutherland serving US/UK markets with C2 Mastery in English and technical troubleshooting expertise.
Leadership: Former Sales Coach Apprentice with a proven track record of exceeding KPIs and mentoring teams.
Technical Toolkit
Logistics: C3 (AS400), LexisNexis, Load Boards, Carrier Portals.
CRM & PM: Salesforce, Trello, ClickUp, Slack, Google Workspace.
Modern Efficiency: ChatGPT (Prompt Engineering), Gamma, Claude, Canva, and Advanced Excel.
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