With a decade of experience in the BPO industry, the professional has developed strong expertise in technical support, operations, training, and project management. Beginning as a Technical Support Representative for major US telecom companies, they progressed through roles at TELUS International—including Implementation Manager, Learning Services Specialist, and Operations Team Leader—where they honed skills in training, process improvement, and team leadership.
Currently serving as a Project Manager for a Florida-based general contractor specializing in windows and doors, they combine organizational, leadership, and client management skills to deliver effective project outcomes.
Core Strengths:
Technical support & troubleshooting
Implementation & client onboarding
Team leadership & coaching
Process improvement & operations optimization
Project planning & management
Strong communication & stakeholder collaboration
Tools & Platforms:
Google Workspace, GAF, Builder Prime, ClickUp, Slack, Cloze360, Zoho Sign, DocHub, RingCentral, Salesforce, -----------
