With nearly a decade of experience in customer service and virtual assistance, nine years of which have been with the same company, I have developed a strong ability to manage customer interactions efficiently while handling multiple projects ----------- my current role, I monitor and respond to customer inquiries via email, ensuring all concerns are addressed promptly and professionally by the end of each business day. I handle various customer service tasks, including processing returns, reviewing responses, and maintaining high standards of communication to enhance customer satisfaction. My proactive approach allows me to anticipate customer needs and provide accurate, up-to-date support.Beyond customer service, I am responsible for increasing positive product reviews on Amazon while adhering to platform guidelines. Additionally, I create blog content for our website, collaborating with my team to ensure SEO optimization. I also manage an Amazon affiliate account, crafting promotional email content, and overseeing Facebook and Instagram engagement. This includes responding to messages and comments and creating reels using Canva and CapCut.I am proficient in eCommerce tools such as Amazon Seller Central, Shopify, and Walmart, which allow me to navigate and manage various online retail platforms efficiently.I thrive in a flexible, task-based environment and am confident in my ability to work independently without constant supervision. My proactive nature enables me to identify areas for improvement and implement processes that enhance efficiency. This approach has earned me the complete trust and confidence of my employer.
