I am a dedicated remote support professional with strong experience in customer service and escalation management. I?ve worked with online retail companies where delivering exceptional customer satisfaction was a key focus. Part of my responsibilities included updating and maintaining internal knowledge bases to reflect the latest company updates and policies, ensuring support teams had access to accurate information.
In addition to my customer support background, I have junior-level proficiency in Adobe Photoshop. I?ve contributed to creating marketing materials for real estate professionals, including flyers, banner ads, books, and web assets, demonstrating my versatility and attention to detail.
My home-based work setup is fully equipped for remote support roles. I use a desktop PC with an AMD Ryzen 7 5700G processor with Radeon Graphics (3.80 GHz), 16 GB RAM, and a 64-bit operating system. I maintain a wired internet connection via Converge, offering speeds of up to 300 Mbps, and I also have a backup laptop available to ensure continuity in case of technical issues. I work from a dedicated space in my home, allowing for a focused and professional environment.
I am confident that my combination of technical readiness, customer service experience, and creative skill set makes me a strong candidate for email and chat support roles.
