I am a dedicated and detail-oriented Virtual Assistant with a diverse background in Quality Assurance (QA), Customer Service, and Business Management. My experience spans from reviewing recorded interactions for compliance at Open Access Insurance to managing customer retention and outbound communications for Homeaglow.
I pride myself on being a fast learner who can seamlessly adapt to new tools and workflows. Whether it is managing complex medical benefits for healthcare accounts or running the daily operations of my own floral business, I bring a high level of professionalism and a "can-do" attitude to every task.
Core Competencies:
- Quality Assurance: Conducted detailed audits of customer interactions to ensure regulatory compliance and high service standards.
- Customer Support: Experienced in handling inquiries via phone and email, resolving complex issues, and improving client retention rates.
- Technical Proficiency: Skilled in using a wide range of professional tools, including Google Workspace, Slack, Hubstaff, CRM systems, AirTable, Notion, and VanillaSoft.
- Administrative & Creative: Capable of managing inventory, processing payments, and creating engaging presentations or bespoke designs.
Experience Highlights:
- Quality Assurance Virtual Assistant (Open Access Insurance): Provided coaching notes and feedback to optimize team performance and documented findings in internal tracking tools.
- Customer Service Representative (Homeaglow): Managed outbound engagement and successfully handled subscription-related inquiries while meeting strict SLAs.
- Customer Experience Agent (Alorica): Assisted elderly clients and those with specific medical conditions by reviewing benefits and booking appointments for United Healthcare.
- Business Owner (Anthos by Danny): Managed all aspects of a floral business, from handmade product creation to inventory management and customer consultations.
Education & Achievements
- Senior High School Graduate from Colegio de Sta. Monica de Angat (2024).
- Award-winning Student: Recognized as an ESC Scholar (2018–2024) and recipient of the Loyalty and Faithful Club Awards.
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