Operations Manager | Home Health Operations | Process Improvement | Healthcare Administration
Results-driven Operations Manager with extensive experience in home health operations, specializing in referral management, intake, eligibility verification, prior authorizations, scheduling, quality assurance, and workflow optimization. Experienced in leading remote teams, developing SOPs, improving operational efficiency, and ensuring compliance with Medicare, Medicaid, and commercial insurance requirements.
Skilled in managing cross-functional departments, analyzing operational data, implementing process improvements, and building scalable systems that support agency growth. Passionate about creating efficient workflows, improving team performance, reducing claim denials, and delivering high-quality patient care through effective operational leadership.
Core Competencies:
- Home Health Operations
- Team Leadership & Performance Management
- Referral & Intake Management
- Eligibility Verification & Prior Authorization
- Scheduling & Care Coordination
- Process Improvement & SOP Development
- Quality Assurance & Compliance
- Medicare, Medicaid & Commercial Insurance
- Data Analysis & KPI Reporting
- Workflow Automation & System Implementation
- Project Management
- Cross-Functional Team Collaboration
- Remote Operations Management
- EMR & Healthcare Systems
