My name is ----------- -----------. I'm 45 years old, and living in Bacolor, Pampanga. I'm a college undergraduate who took up an associate in computer technology at Holy Angel University in 2003. I have over 13 years of experience in the BPO industry, specializing in customer service, technical support, outbound and inbound sales, and collections. My background includes assisting international clients with account and billing issues, providing technical troubleshooting for devices and services, managing high-volume outbound sales calls, booking travel packages, and negotiating collections with unique accounts. I am skilled in consultative selling, customer relationship management, dispute resolution, and multi-channel communication through phone and email. With a proven ability to meet and exceed performance targets, I bring adaptability, persistence, and strong communication skills that allow me to succeed in a variety of roles.
Skill Set:
Customer Service & Client Relations – 11 years handling international customers, dispute resolution, and retention strategies
Technical Support – 5 years supporting iOS devices and satellite TV services, troubleshooting, and billing support
Sales & Negotiation – 7+ years in inbound/outbound sales, consultative selling, upselling, cross-selling, and booking cruises, tours, and vacation packages
Tools & Systems – CRM platforms, call center software, Microsoft Office Suite
Tools Used:
MS Office
SQL
SAP
Video Conferencing Platform (Zoom, Gmeet, MS Teams)
OVS (GDS)
Proficiency - Excellent
Years of experience -
1 year
Royal Caribbean Cruising Power (Non-GDS)
Proficiency - Excellent
Years of experience - 1 year
Carnival GoCCL (Non-GDS)
Proficiency - Excellent
Years of experience - 1 year
Onesource (Non-GDS)
Proficiency - Excellent
Years of experience - 1 year
CTSuite
Proficiency - Excellent
Years of experience - 1 year
AT&T CRM
Proficiency - Above Average
Years of experience - 2 years
AT&T Salesforce CRM
Proficiency - Average
Years of experience - 2 years
Directv Rio
Proficiency - Above Average
Years of experience - 2 years
AT&T Torch
Proficiency - Above Average
Years of experience - 1 year
Apple Support Tool
Proficiency - Average
Years of experience - 1 year
Sprint CRM
Proficiency - Average
Years of experience - 1 year
Amazon CSCentral
Proficiency - Above Average
Years of experience - 3 years
