I am an Accountancy graduate with over 4 years of professional experience in customer service, collections, and financial operations across diverse industries including banking, insurance, retail, and BPO shared services.
Throughout my career, I have developed strong expertise in accounts receivable, reconciliation, and collections management, while consistently delivering client-focused solutions that build trust and strengthen relationships. My roles at leading organizations such as Accenture, Cognizant, FIS Global Solutions, and 24/7.ai have honed my ability to handle complex financial transactions, resolve disputes, and support customers with professionalism and empathy.
I am proficient in MS Office, Oracle, SAP, with a proven ability to adapt to dynamic environments and collaborate effectively with colleagues and clients. My strengths include active listening, problem-solving, and attention to detail, which allow me to ensure accuracy and efficiency in every task.
I am passionate about combining my technical skills in finance with my customer service expertise to help organizations achieve operational excellence and exceed client expectations.
