I am a Business Administration graduate majoring in Financial Management currently applying as a Spanish Bilingual Agent. I have experience in customer service and administrative support, with a strong ability to handle client concerns, manage documents, and maintain accuracy in fast-paced environments.
- Spanish Bilingual (Conversational)
- Customer Service Representative in a healthcare billing account
- Handled billing inquiries, payment concerns, and account clarifications
- Assisted customers in understanding statements, charges, and adjustments
- Maintained accurate and organized records of all customer interactions
- Bureau of the Treasury (BTr) Internship experience in administrative support
- Prepared official documents such as Confirmation Letters and ATAP
- Managed professional email correspondence with timely responses
- Performed data entry and transaction tracking using Microsoft Excel
- Strong proficiency in Microsoft Word and Excel for daily tasks
- Excellent attention to detail, accuracy, and problem-solving skills
- Reliable, adaptable, and able to work efficiently in remote and fast-paced settings
