With 12 years of client-facing experience delivering phone, chat, and email support, plus hands-on skills in administrative operations, digital advertising, content, and accounts receivable, Worked for The Hilton Hotels for four years.
In previous roles I handled full-spectrum customer support, managed CRM systems and ticketing platforms (Zendesk, HubSpot, Intercom), and maintained accurate records and documentation to streamline workflows. I regularly managed calendar scheduling, email triage, client onboarding, invoice processing and follow-up, data entry, and reporting. I’ve also supported marketing efforts—planning and monitoring Google and Facebook ad campaigns, producing SEO-friendly content, and delivering performance reports—so I can assist with social media, content updates, and campaign tracking in addition to core administrative duties.
I am comfortable with common productivity and collaboration tools (Google Workspace, Microsoft Office, Trello/Asana) and accounting platforms (Xero, SAP). I’ve led process improvements that reduced repeat inquiries and shortened resolution times, and I have trained new staff on best practices and SOPs. My approach is detail-oriented, proactive, and focused on creating reliable systems so clients and teams can rely on consistent, high-quality support.
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