I have been working as a virtual assistant since 2018. I have worked in eCommerce, Property management, Dispute resolution, dispatch officer and administrative assistant, I have vast experience in the BPO industry assisting Australian and U.S. customers since 2008. Equipped with technical skills and can provide quality customer service. A fast learner and can easily adapt to a fast-paced environment. I also have experience being a Team Manager for 1 1/2 years handling 15-20 agents making sure that each individual is hitting their targets and metrics.
I have basic knowledge in home networking. I can provide tickets and excellent call handling while providing quality service. Excellent in research using the internet. I can multitask for optimum performance to make sure that all bases are covered in the task assigned to me.
I am well versed in areas of administrative work, transcription, creating business processes and compiling reports and spreadsheets.
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