Customer support and operations professional with 12+ years of experience in technical support, customer service, service coordination, and administrative support. Proven ability to resolve customer issues, manage support queues, coordinate installations, maintain SOPs, and improve workflows across phone, email, chat, and remote platforms. Recognized for strong communication, troubleshooting, CRM management, process improvement, and cross-functional collaboration that support customer satisfaction, operational efficiency, and service quality. I’m seeking a long-term remote role where I can contribute value and grow with the team.
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