I'm ----------- ----------- -----------, an experienced IT professional with 17 plus years in IT support, service desk operations, and Identity & Access Management (IAM). I specialize in i----------- management, user access provisioning, and system troubleshooting, with hands-on expertise in tools like ServiceNow, JIRA, Active Directory, and cloud platforms including AWS and Azure.
Throughout my career, I have supported diverse IT environments, providing both Level 1 and Level 2 support for hardware, software, networking, and enterprise applications. I bring strong scripting and automation skills using PowerShell and Python to improve workflows and system reliability, particularly in IAM projects.
Certified as a Scrum Master and equipped with multiple cloud and cybersecurity certifications, I excel in collaborating with cross-functional teams to ensure SLA compliance, optimize system performance, and maintain security and compliance standards.
I am proactive, detail-oriented, and customer-focused, always aiming to deliver efficient, clear solutions that help businesses run smoothly. Whether working remotely or on-site, I'm committed to providing reliable IT support and continuous improvements.
