• Strong technical background with advanced computer literacy and admin panel management
• Over 6 years of experience in BPO, freelancing, fraud analysis, and customer service
• Experienced Team Lead in charge of onboarding, training, QA auditing, and KPI reporting
• Skilled in fraud detection, risk mitigation, survey attack prevention, and IP/geolocation analysis
• Proficient in email, chat, and inbound customer support across e-commerce, financial, and tech platforms
• Fluent in English with strong written and verbal communication skills
• Analytical problem solver and reliable team player capable of handling high-pressure operations
