4 years experience as a Business Process Delivery Associate in Accenture Phil.
•Accountable in processing all the transactions on different platforms, information changes,
and other requests of all the clients under different plans covered by the business area within the specified service level agreements for each request.
2 years as Customer Service representative in Abbott Phil
4 years as Quality Assurance Analyst in Abbott Phil.
•Apply quality principles, analyzes quality records, prepares reports and recommends improvements.
•Conduct inspection, verification and validation of components or materials used in development processes.
•Identify and address recurring problems either with the quality of the product or the reliability of testing procedures.
•Document quality issues and performance measures for management review.
•May liaise with external vendors
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