I have over 7 years of experience in the Business Process Outsourcing (BPO) industry, where I developed strong skills in customer service and back-office support across inbound and outbound calls, chat, and email channels. I advanced into leadership roles as a Subject Matter Expert (SME) and later a Senior SME, where I supported team performance through coaching, training, quality review, and problem resolution.
In addition, I have hands-on experience in administrative support and virtual assistance, including data entry, lead research, CRM updates, and managing multiple tasks with accuracy and efficiency. I am highly proficient in using online tools and Microsoft 365, with a strong focus on organization, attention to detail, and clear communication.
I bring C1-level English proficiency, enabling me to communicate effectively with clients and teams while maintaining professionalism and clarity in all interactions.
