Job History:
1, Customer Support/ E-commerce Shopify Support for an online store (June 2024- October 2025)
Duties: Inbound/Outbound call handling, Refunds, shipment inquiry, Paypal Disputes, Retention, email, and chat
2. Virtual Medical Assistant at Medspecialized Cebu
- Duties: Data entry for patient charts to EMR (EPIC), scheduling and follow-up, and insurance verification.
3. Senior Data Analyst at ValueLabs Cebu (April-----------) - Duties: Managing clients' concerns about brand infringements, and sending notices of infringements to social media portals, websites, and personal profile posts. Scheduling meetings and monthly reporting.
4. Customer Service at Amazon Inc. (July 2018-April 2021) - Duties: Handling voice, chat, and email inquiries about order details for retailers across the United States and Europe, managing returns of damaged and lost items, processing refunds, and providing technical support for Amazon devices.
5. Customer Service Representative at Concentrix (Nov 2016-August 2017) - Duties: Working with QuickBooks Online, balancing business expenses, running payroll computations, creating estimates and invoices, and managing sales and cash flows for clients.
6. Technical Support Representative at SYKES ASIA INCORPORATED (Aug 2015-January 2016) - Duties: Providing technical support for Bell Alliant, one of Canada's telephone services.
7. Payday Loan Provider at AZPIRED PHILIPPINES (formerly from LCI SOLUTION INC) - Duties: Calling US banks for salary and pension details (with customer's consent), processing and approving loans, verifying employment details.
