I am a highly skilled Virtual Assistant with strong expertise in Customer Service (CSR), Technical Support (TSR), Sales Development (SDR), Lead Generation, Appointment Setting, Shopify Support, Social Media Management, and Media Buying (Facebook Ads). I help businesses improve customer experience, generate qualified leads, increase conversions, and streamline daily operations with accuracy and efficiency. I have hands-on experience working with startups and established companies in customer support, e-commerce (Shopify), and sales-driven roles.
Customer Service Representative (CSR) / Technical Support Representative (TSR)
I provide professional customer support and technical assistance to ensure customer satisfaction and smooth service delivery.
Experience includes:
• Handling inbound and outbound customer inquiries via chat, email, and phone
• Resolving product, order, billing, and account-related concerns
• Troubleshooting basic technical and platform issues
• Managing customer complaints with empathy and efficiency
• Maintaining accurate records and CRM updates
• Delivering timely responses while meeting SLA targets
Sales Development Representative (SDR) / Appointment Setter / Cold Caller
I generate and convert qualified opportunities through structured outbound sales strategies.
Experience includes:
• High-volume cold calling and cold email outreach
• Multi-channel prospecting (Phone, Email, SMS, LinkedIn)
• Lead qualification and discovery calls with decision-makers
• Booking appointments for sales teams and closing meeting schedules
• Objection handling and script-based outreach execution
• CRM tracking, pipeline management, and follow-ups
• Consistent delivery of sales-qualified leads and booked calls
Lead Generation Specialist (Manual & AI Tools)
I build targeted, high-quality lead lists using both manual research and AI-powered tools.
Strengths include:
• ICP-based lead sourcing and list building
• Using AI tools and manual research for data extraction
• Filtering leads by industry, location, company size, and decision-makers
• Contact verification, enrichment, and data accuracy checks
• CRM segmentation and database organization
• Delivering clean, outreach-ready prospect lists
Shopify Virtual Assistant / E-commerce Support
I assist Shopify store owners in managing operations, customer support, and backend tasks.
Responsibilities include:
• Shopify store management and order processing support
• Product listing updates and inventory coordination
• Customer inquiry handling (orders, refunds, tracking)
• Basic Shopify app support and store maintenance
• Admin assistance for e-commerce workflows
• Ensuring smooth customer experience from order to delivery
<8efe80624d780eba0c6493ec45140364>Facebook Ads / Media Buyer (Meta Ads Specialist)
I manage and optimize Facebook and Instagram advertising campaigns focused on lead generation and sales.
Expertise includes:
• Facebook Business Manager and Ads Manager setup
• Campaign creation, audience targeting, and funnel strategy
• High-converting ad copy and creative direction
• A/B testing and performance optimization
• Retargeting, lookalike audiences, and scaling strategies
• Shopify Pixel setup, tracking, and conversion events
• Data-driven optimization for lower CPL and higher ROI
Social Media Management / Content Support
I help businesses grow and maintain a strong online presence through consistent content execution.
Tasks include:
• Content planning and social media strategy
• Post creation, scheduling, and publishing
• Community engagement and inbox management
• Hashtag research and growth optimization
• Basic analytics and performance tracking
Virtual Assistant / Admin Support
I provide reliable administrative and operational support to improve business efficiency.
Tasks include:
• Email and calendar management
• Data entry, file organization, and documentation
• CRM updates and workflow support
• SOP creation and process assistance
• Appointment scheduling and coordination
• General administrative and business support tasks
For inquiries, you may reach me at:
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