Bilingual Spanish Customer Support & Operations Specialist | Orders, Billing, Collections | -----------

Hello, I’m Mark Kevin, a bilingual Spanish–English customer support and operations specialist with over 10 years of experience working with international companies handling customer service, collections, order management, and administrative support.

I have extensive experience assisting customers in both Spanish and English, resolving inquiries, processing orders, tracking shipments, managing billing concerns, and following up with clients to ensure a smooth customer experience.

In my previous roles, I have also worked in collections and payment processing, helping customers manage their accounts while maintaining professional and respectful communication. I have supported transportation companies, medical services, and customer service teams by organizing workflows, managing records, and maintaining accurate reports.

I am comfortable working with tools such as -----------, Microsoft Office, Google Workspace, Zoom, and Zimbra, and I am experienced in CRM systems and administrative coordination.

My strengths include:

• Bilingual customer support (Spanish & English)
• Client communication and problem resolution
• Order tracking and returns support
• Collections and payment processing
• Workflow and CRM management
• Administrative and reporting support
• 70 WPM typing with strong attention to detail

I am a reliable, organized, and fast learner who enjoys helping businesses improve their customer experience and daily operations.

I look forward to supporting your team.