I currently manage a small team of 11 employees focused on insurance servicing and also handle commercial insurance accounts. My role involves overseeing daily operations, supporting the team, managing client and policy-related concerns, and ensuring efficient service delivery.
I also have extensive experience in supervision, particularly in Customer Service and Talent Acquisition. I have experience recruiting and onboarding customer service agents, as well as managing and developing teams to meet performance and business goals.
In addition, I have a diverse customer service background across several industries, including retail, e-commerce, telecommunications, and car rental services. This experience has strengthened my skills in customer relations, team leadership, recruitment, operations, and problem-solving.
