I'm a very detail oriented, a fast learner, and a reliable person. I am also a proactive, independent, problem solver and critical thinker.
I have worked in the contact center field for almost 10 years. I have a lot of experience in different markets in different countries.
I started as a customer service representative, serving and communicating with different customers in both inbound and outbound. I also have experience being a part of a Technical support team and both of these jobs that I had were mainly focused to clients residing in the United States.
I've also been with a bank in the US who offers auto loans and I've dealt with an inbound account where customers are paying for their loans since I am under billing and collections.
Another experience I had as a customer service representative is when I worked as a Technical Support in a prestigious Telecom and Cable company in the US. And I also worked as an advertisement checker or content moderator for a well known social media. I am willing to learn new career opportunities.
With this being said, I also worked as a Lead Gen Specialist, and cold calling. I had this job for more than 6 years and I must say that I have enough experience for this kind of task.
The first 2 years of my experience in cold calling was looking for possible clients (investors) from Germany, UK, and Australia. And for the latter it was for insurance - Home, Car, Boat etc.
One of the companies that I worked with is an insurance company and I was also an insurance broker, wherein we offer insurances to different potential clients. Part of my job was also lead gen and cold calling, and of course customer service.
I also had experience in one of the known companies in web hosting. I was a guide in which I assisted customers in terms of customer service, technical support, and sales. I am knowledgeable in web hosting, email marketing, social media management, domains, and web designing.
My recent job was being a purchasing manager in a known company in which we purchase used vehicles. As a manager, I negotiate with sellers and explain the terms in purchasing especially regarding their vehicle titles. Including DMV, Notary and such.
Before all of these experiences with customer service, I was also hired to be an ESL Teacher. I had multiple jobs with this as well, it may be online and personal. My usual students were Japanese, Koreans and Chinese.
All of the jobs that I had included shifting schedules, performance reviews and of course to provide satisfaction to our clients / customers.
I am knowledgeable in Microsoft Office, Outlook, Google Softwares, EZLynx, Amazon WorkSpace, Google WorkSpace, Fonality, OpenPhone, Podium, Slack, Calendly, TeamViewer, Canva, Skype, Zoom, CRM / Go Highlevel, GoDaddy, Wordpress, Web Hosting, Website+Marketing, CPanel, SSL Certificate and I assure you that I am a fast learner to any new tools that I need to get the job done well.
