Hi! I’m ----------- -----------, a ? Top-Rated Plus Upwork Freelancer with a 100% Job Success Score and over 5 years of experience providing reliable, high-quality support to U.S.-based businesses.
I specialize in administrative assistance, customer support, dispatch/scheduling for security companies, and real estate operations. My background includes lead management, CRM systems, email communication, bookkeeping, and process optimization. I’ve worked with real estate investment firms, brokerages, and service companies, ensuring smooth operations, excellent communication, and professional client interactions.
I’m highly organized, detail-oriented, and adaptable. Whether managing CRMs like Streak, Sierra Interactive, or ClickUp, coordinating schedules, maintaining reports, or handling client communication, I make sure everything runs efficiently.
If you’re looking for a dependable, self-motivated professional ???? who delivers consistent, high-quality results ????, I’d love to help your business grow!
Skills & Expertise ??
?????????Virtual Administrative Assistance
? Managing emails, messages, and client correspondence
? Scheduling meetings and coordinating team calendars
? Entering, updating, and organizing data in spreadsheets or CRMs
? Preparing reports, summaries, and performance trackers
? Managing project timelines and task follow-ups
? Organizing digital files, folders, and shared documents
? Assisting with recruitment and onboarding coordination
? Conducting online research and compiling information
? Handling client inquiries and providing timely responses
? Creating and maintaining standard operating procedures (SOPs)
? Generating daily or weekly progress and activity reports
? Supporting workflow optimization and administrative efficiency
??????Customer Support & Client Communication
? Responding promptly to customer inquiries via phone, email, and live chat
? Providing accurate information and resolving issues efficiently
? Managing and documenting all customer interactions in CRM systems
? Following up with clients to ensure satisfaction and service completion
? Handling complaints with professionalism and empathy
? Coordinating with internal teams to address service-related concerns
? Assisting customers with account updates, billing, or scheduling needs
? Maintaining service logs and tracking communication metrics
? Drafting professional email responses and chat scripts for consistency
? Monitoring communication channels to ensure timely responses
???????? Dispatch & Operations Coordination
? Scheduling and coordinating shifts for on-site staff
? Monitoring attendance and ensuring full coverage
? Handling incoming calls and service requests from clients, tenants, or officers
? Dispatching personnel to i-----------, complaints, or client requests
? Updating rosters and communicating schedule changes
? Logging i----------- reports and shift summaries in CRM
? Following up on late check-ins, absences, or shift replacements to maintain full coverage
? Using TrackTik, Belfry, Google Sheets, and Grasshopper to manage communication and record-keeping
? Coordinating with supervisors on field operations
? Preparing daily or weekly dispatch and activity reports
???? Data Entry & Research
? Entering, updating, and organizing data in spreadsheets or CRMs
? Collecting and verifying information from multiple sources
? Conducting online research for leads, contacts, or property details
? Cleaning and formatting large data sets for accuracy
? Maintaining databases and ensuring information consistency
? Extracting data from websites, PDFs, or reports
? Creating organized lists for outreach or marketing purposes
? Ensuring accuracy and confidentiality
???? Real Estate Support & Acquisitions Assistance
? Researching and qualifying potential properties for acquisition
? Performing property comps using MLS, Zillow, or Redfin
? Collecting ownership, deed, and tax information
? Managing and updating property leads in CRMs
? Coordinating with sellers, agents, or title companies
? Tracking offer status and follow-ups with leads
? Assisting with contract and document preparation and management
? Supporting investor or management teams with accurate data
? Extracting information from Oil and Gas Lease agreements
????Basic Bookkeeping & Financial Coordination
? Sending estimates, quotes, and client invoices
? Tracking payments and outstanding balances
? Managing billing schedules and payment records
? Submitting invoices for factoring when needed
? Recording transactions and reconciling accounts
? Maintaining financial data in Excel or accounting tools
? Assisting with expense tracking and budgets
? Coordinating with accountants or management
? Ensuring accuracy in all financial documents
? Handling billing inquiries and payment updates
I am ???????
? Detail-oriented, and accuracy-driven.
???? A tech-savvy, fast learner, critical thinker, and effective communicator
???? Skilled in problem-solving, decision-making, and multitasking
Verified
