I am a results-driven Operations and Technical Support Professional with over 3 years of experience specializing in high-growth niches, including Artificial Intelligence (AI) development, US-based Financial Services, and POS Systems management.
My unique background bridges the gap between traditional customer service and technical operations. In my most recent role as a Tea-----------mber Concierge, I functioned as a vital link between frontline operations and technical teams (Linguistics and Engineering). I have hands-on experience in improving AI performance by analyzing Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) data to ensure process efficiency and language accuracy.
My Core Expertise Includes:
AI & Data Operations: Expert in troubleshooting and refining AI-driven workflows, specifically focusing on ASR/NLU accuracy for automated systems.
US Fintech & Compliance: Extensive experience managing US-based financial accounts, reversing unauthorized transactions, and ensuring strict adherence to money transfer policies and security protocols.
Technical Concierge & POS: Proficient in navigating complex internal dashboards and POS systems to manage real-time drive-thru logistics and technical troubleshooting.
Administrative Coordination: Skilled at acting as an administrative bridge between departmental silos (Engineering, Data Research, and Operations) to streamline reporting and system updates.
I pride myself on my 'First-Call Resolution' mindset and my ability to master complex software quickly. Whether I am managing sensitive financial data or auditing AI-generated logs, I ensure 100% accuracy and professional excellence.
