My Core Expertise Includes:
Dental Billing & RCM: Expert in daily dental billing operations, accurate payment posting (EOBs, ERAs, patient payments), and processing adjustments, write-offs, and refunds.
Insurance & Claims: Highly skilled in comprehensive insurance verification (eligibility, coverage, COB) and proactive follow-up on unpaid or denied claims for clarification and resubmission
Collections & A/R Management: Proven success in minimizing A/R aging through outbound collection calls, negotiating effective payment plans, and performing detailed account audits and reconciliations
Software Proficiency: Experienced in using industry-standard platforms including Dentrix and Dolphin Management for efficient workflow.
E-Commerce Operations: Experienced in freelance project management, including the development and tailoring of Shopify and WooCommerce stores. I manage product listings, inventory, and branding, and can handle basic CSS and UI updates.I bring a solid background in escalation support, fraud detection, and multi-channel customer service, ensuring accuracy, compliance (HIPAA), and professional patient communication at every step.
I am dedicated to implementing workflow improvements that enhance operational efficiency
