Hi there! Welcome to my profile!
Hello, I'm ----------- ----------- -----------, a dedicated professional from Minglanilla, Cebu, Philippines, with a Bachelor's degree in Tourism Management. I have a diverse background in customer service, technical support, recovery specialization, and virtual assistance, making me well-equipped to support your business needs.
Experience and Responsibilities:
Amazon Customer Service and Technical Support (1 year)- Assisted customers with inquiries, troubleshooting issues, and providing solutions to ensure high customer satisfaction.- Managed technical problems related to Amazon services and devices, offering clear and effective guidance.- Resolved escalated customer complaints and provided detailed product information.
Evotech - Recovery Specialist (Monitoring Department)- Monitored and analyzed data to identify discrepancies and recover funds for clients.- Conducted thorough investigations to resolve payment and transaction issues.- Communicated with clients and stakeholders to provide updates and ensure recovery processes were smooth and efficient.
Virtual Amazon Assistant for Amazon Sellers- Managed seller accounts, ensuring optimal store performance and customer satisfaction.- Handled catalog and inventory management, ensuring accurate product listings and stock levels.- Created visually appealing creatives using Canva to enhance product listings and marketing materials.- Utilized feed or flat files to streamline product uploads and updates, ensuring compliance with Amazon's guidelines.
Why Choose Me?
- Versatile Skill Set: With experience across customer service, technical support, recovery processes, and virtual assistance, I bring a well-rounded skill set to tackle various challenges.- Detail-Oriented: My meticulous approach ensures accuracy in inventory management, data monitoring, and issue resolution, providing peace of mind for clients.- Creative Solutions: Proficient in Canva, I can create engaging visuals that enhance your brand's presence and appeal.- Proactive and Reliable: I am committed to delivering high-quality work on time, maintaining clear communication, and exceeding client expectations.
Let’s work together to take your business to new heights. Contact me today to discuss how I can help you achieve your goals!
