I am a Property Management Virtual Assistant and Customer Service Specialist with 7+ years of experience supporting short-term, mid-term, and long-term rental operations and customer-focused businesses across the UK, US, and AU markets.
I specialize in end-to-end property operations, including guest communication, booking and calendar management, listing optimization, maintenance and turnover coordination, financial tracking, and owner reporting. I have hands-on experience using Hostaway, Guesty, Tokeet, Breezeway, Airbnb, -----------, and VRBO, allowing me to integrate quickly into existing systems and workflows.
Alongside property management, I bring a strong customer service and escalation management background, having worked in client onboarding, support, and quality-focused roles for international companies. I am confident handling high-volume inquiries, guest complaints, refunds, disputes, and sensitive escalations while maintaining empathy, professionalism, and brand consistency. I understand how strong communication directly impacts reviews, repeat bookings, and customer retention.
I work with an ownership mindset and a high level of confidentiality and accountability. I proactively identify issues, coordinate solutions with cleaners, contractors, and internal teams, and keep owners and stakeholders informed with clear and timely updates. I thrive in fast-paced environments and require minimal supervision once expectations are set.
If you are looking for a reliable, detail-oriented VA who can protect your guest experience, support daily operations, and represent your business professionally, I would be a strong long-term partner.
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